Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? This document is for HP printers. HP stopped supporting the application in Now you can download and install the latest software for your HP printer from Select a location.
Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Find the software under the Downloads section and click Download. For more information on older HP Jetdirect print servers, go to www. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.
Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. In the Find a printer by other options window, select an option to locate and add the printer. Set up a USB printer connection in Windows without installing any additional drivers. Make sure an open USB port is available on your computer.
Do not connect the printer to a USB hub or docking station as the printer might not receive enough power to operate properly. Turn on the printer, and then connect the USB cable to the printer and to the computer port.
If a Found new hardware message displays, follow any prompts to install the printer. Click Add a printer or scanner , and then wait for Windows to locate available printers. If your printer is found, click it, and then click Add device to complete the driver installation.
In the Find a printer by other options window, select Add a local printer or network printer with manual settings , and then click Next. Windows supports most standard printing and scanning tasks and settings with the built-in driver. Scan documents and photos: Complete scan jobs with a Windows app that works with the built-in driver. Click New Scan , and then select your printer. Windows Paint: In Windows, search for and open Paint.
If it is not listed, go to Windows Scan in English to install it. Check estimated ink levels: View the ink level indicators on the printer control panel, if available. Or print a self-test page or printer status report.
Click your printer name, click Manage , and then click Printing preferences in the left sidebar. Access the printer homepage network printers : Manage preferences, get firmware updates, and perform maintenance tasks. To open the homepage, enter the printer IP address into an internet browser address bar. Use one of the following methods to get the IP address. Most printers with a touchscreen control panel: Find the IP address on the Wireless Summary screen or in network settings.
Most inkjet printers without a touchscreen control panel: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time. A report prints that lists the IP address. Check for network issues and review setup requirements if the printer failed to connect.
Check the network connection: Move the printer and computer or mobile device closer to the WI-Fi router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, wait 15 seconds, and then reconnect it.
Printer is off or in sleep mode: Touch the printer touchscreen or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready. Restart the printer: Restarting the printer can clear possible error conditions and restore the Wi-Fi connection. Check the printer Wi-Fi signal: If your printer has a light next to a Wireless icon or button , make sure the light is on. Check the wireless settings to make sure the signal is turned on.
Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report. Check the USB cable for damage and recommended length, and then restart your printer and computer. Disconnect the USB cable from the computer and printer, and then inspect the cable.
If the cable is undamaged and shorter than 3 m 9 ft 10 in , connect the cable to a different USB port on the computer.
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